Types of Problems

Crisis problem

A crisis problem is a “situation that urgently requires an immediate decision.” In this position head teacher perceives that the goodwill of the organization is at the stake and it is necessary to find the solution of the crisis as early as possible. For example, in a school two groups kick the row which threaten to the lives of the teachers and students, administrator will call the police, seeks parent’s cooperation or close the school with the consent of District or Provincial administration. This situation also can develop during natural calamity, such as storm, heavy rain, land-sliding, riots in the city, terrorism, fire, war etc.

Non-crisis problem

Non crisis problem is a problem requires a decision but less urgently than a crisis problem. This situation demands less urgent attention but not instant solution. Crisis problem, deal with urgent event in reactionary way while non-crisis problem deals with imminent events in a conscious way. For example, if government provides computer to schools but skilled faculty is not available. School administration will train their own faculty member to run the computer lab, or they will arrange provisionally a teacher by means of “Management Community”. Or find a volunteer teacher from the community. But for this school administration the element of time frame is flexible.

Opportunity problem

Opportunity problem is a situation that can be dealt with in a way that has a positive effect on the organization and its performance. In this situation the solution of the problem leads to some benefit in the form of outcome. In this situation head of organization does not feel any pressure or he feels some difficulties seeing it. This problem leads to creative type of solution. For example, head and teachers jointly decide to keep the school clean or what steps can be taken for quality education. In this regard, library books increase in number, discipline improvement or equip the science laboratories with modern instruments. The solution of these problems leads to raising the goodwill of the school but it takes time.

Well structured problem

It is straight forward, familiar, easily defined problem. For example, a student’s name is struck off due to absentees; his re-admission is his legal right. Therefore, administrator has no pressure to bear upon.

Less structured problem

It is a new problem in which information is ambiguous or incomplete, for example, after establishment a computer lab, some computer virus invades the computer while administrator in untrained in computer. This will be a new and unique problem for him. He has to contact with various teachers, computer experts, make an estimate of the loss, wasted records will renew by hard copies of the record, again install windows, and maintain it and check the performance of the laboratory.